Terms and conditions

These Terms and Conditions ("Terms") govern access to and use of the EraBet Casino online casino services. By registering, making a deposit, or otherwise using the services you confirm that you have read, understood and agree to be bound by these Terms. If you do not agree to these Terms you must not use the services.

1. Legal Status

1.1 License Number: The platform operates under master license number 8048/JAZ and related sub‑licence arrangements as required by the issuing authority.

1.2 Issuing Authority: The service is licensed and supervised by the Curacao eGaming Authority. The license permits remote online casino operations subject to the authority’s regulatory requirements.

1.3 Jurisdiction: The license and regulatory oversight are in the jurisdiction of Curacao. Licensees are subject to the jurisdiction’s standards for random number generation, basic AML and KYC obligations and related compliance measures.

1.4 Allowed to Operate in Canada: The service accepts players from most Canadian provinces as an offshore operator. Acceptance of Canadian players is provided subject to local laws and age restrictions in the player’s province of residence.

2. Registration and Login Process

2.1 Step-by-Step Process: To create an account a user must visit the website, select “Sign Up” or “Register”, provide a valid email address and password, choose a preferred currency (including CAD where offered), and supply required personal details such as full name, date of birth and residential address. The registrant must confirm they meet the minimum legal age and accept these Terms and the Privacy Policy. A confirmation email must be acted upon to complete initial activation.

2.2 Is KYC/ID Verification Required: Know Your Customer (KYC) verification is required prior to the first withdrawal and may be required at other times for security or compliance checks. Documents commonly requested include government‑issued photo identification, proof of address and documentation proving ownership of payment methods.

2.3 Time to Activate Account: Email confirmation and basic account activation are typically completed within minutes. Full verification following document submission is usually completed within 24–48 hours, subject to document quality and verification workload.

2.4 Terms of Registration (Minimum Age, One Account, Restricted Countries): Minimum age is 18 years or a higher age where provincial law requires it. Only one account is permitted per person, household, IP address or device. Registration from jurisdictions where online gambling is prohibited is not permitted. The operator may close accounts and forfeit funds where duplicate, fraudulent or otherwise prohibited accounts are identified.

3. Games and Software Providers

3.1 Top Games: The game portfolio features a broad selection of titles commonly popular with players, including well‑known slot titles and established live dealer games.

3.2 Software Providers: Games are supplied by multiple third‑party providers, including major studios and smaller vendors. Providers maintain their own certifications and standards.

3.3 Total Game Count: The game lobby typically contains a large library, commonly numbering in the low thousands, including slots, table games and live dealer content.

3.4 Game Categories: Offered categories include video slots, classic slots, progressive jackpots, table games (such as blackjack, roulette and baccarat), poker variants, live casino, crash and instant games, and specialty titles like keno and scratch cards.

3.5 Provably Fair / Licensing Notes: Certain crash and instant games may provide provably fair verification tools. Many integrated providers are independently audited for RNG integrity and hold certifications from recognized testing bodies and regulators.

4. Bonuses and Promotions

4.1 Welcome Bonus (Amount, % Match, Free Spins): The standard welcome offer for eligible Canadian players may be a 100% match up to 500 CAD plus a package of free spins credited on designated slots. Specific amounts, spin counts and credited values vary by campaign and are detailed at time of offer.

4.2 Welcome Offers Specific to Canada: Offers presented to Canadian players are denominated in CAD where available and may include exclusive features for particular payment methods.

4.3 Process of Activation for Welcome Bonus: To claim a welcome bonus players must opt in during registration or at deposit, enter any required promo code, and make a qualifying deposit (common minimum 20 CAD). Bonuses are applied only when the stated qualifying conditions are met.

4.4 Wagering Requirements: Bonus funds and winnings from free spins are subject to wagering requirements, commonly 35x the bonus or credited free spin winnings. Game contribution rates towards wagering requirements vary and are set out in the bonus terms.

4.5 Time Limits: Wagering requirements and free spins must be satisfied within the specified period, generally between 7 and 14 days of activation. Unused bonus funds or spin balances expire after the stated timeframe.

4.6 Recurring Promotions: Ongoing promotions may include reload bonuses, slot tournaments, free spin drops and cashback events. Availability and terms are published with each promotion.

4.7 Cashback Offers: Cashback promotions, where offered, typically return a percentage of net losses over a defined period and may be credited as bonus funds or cash with associated terms.

4.8 Reload Bonuses: Reload offers, if available, are specified with clear maximum amounts, percentages and qualifying conditions, and may include free spins.

4.9 Free Spins Bonuses: Standalone free spin promotions generally require a qualifying deposit and are subject to wagering and conversion caps that are specified with the offer.

4.10 General Bonus Terms and Conditions: Maximum permitted bets while a bonus is active are limited (commonly around 5 CAD per spin or hand). Only one bonus may be active at a time unless otherwise stated. Bonuses may be restricted where certain payment methods are used. Any attempt to abuse bonuses, engage in equal/zero‑risk play or otherwise circumvent bonus rules may result in voiding of the bonus and confiscation of related winnings.

5. VIP and/or Loyalty Program

5.1 VIP Tiers and Rewards: The loyalty program commonly includes multiple tiers with escalating benefits such as higher withdrawal limits, increased cashback, dedicated account management and exclusive promotions for higher tiers.

5.2 How to Qualify: Qualification is based on accumulation of loyalty points through real‑money wagering and regular account activity. Advancement to higher tiers may be by points accumulation or by invitation.

5.3 Loyalty Program Description: Points are typically awarded based on wagering activity (for example, a nominal points rate per CAD wagered on slots), and may be redeemable for bonus credit or other rewards subject to conversion rules.

5.4 Loyalty Program Rules: Points and tier status are subject to program rules including point expiry after periods of inactivity (commonly 3–6 months), conversion conditions that may include wagering, and the operator’s right to suspend or remove members for abuse or collusion.

6. Payment Methods and Banking Terms

6.1 Deposit Methods (Min/Max, Processing Times, Fees): Accepted deposit methods include local payment options, major cards, e‑wallets and cryptocurrencies. Minimum deposits commonly begin at 20 CAD. Deposits are ordinarily processed instantly. The operator does not typically charge deposit fees; third‑party payment providers may apply their own charges.

6.2 Withdrawal Methods (Min/Max, Processing Times, Fees): Withdrawals are processed via approved payment channels including bank transfer, e‑wallets, local transfer options and cryptocurrencies. Minimum withdrawal amounts commonly range from 30 to 50 CAD. E‑wallet withdrawals may be processed within 24 hours after approval; bank transfers may take several business days. Withdrawal limits and timing may vary by account status and VIP tier. The operator generally does not apply withdrawal fees, though third‑party providers may do so.

6.3 Crypto Payment Options: Cryptocurrencies such as Bitcoin, Ethereum and USDT may be accepted and can offer faster processing and lower minimums. Crypto payments are subject to blockchain confirmation times and any applicable conversion procedures.

6.4 Geo-availability / Canada Notes: CAD‑compatible options such as local transfer methods are supported where available. Availability of specific payment methods may vary by province and by the policies of payment providers.

7. Key Terms and Conditions

7.1 Bonus Terms (Wagering, Max Bet, Game Restrictions): Bonus use is governed by detailed bonus terms including wagering requirements, maximum bet limits during bonus play and game contribution percentages. Certain games or features may be excluded from bonus play or contribute at reduced rates to wagering requirements.

7.2 Deposit Limits: Players may set personal deposit limits via their account settings or request assistance from support. The operator may also apply deposit limits in accordance with responsible gambling practices.

7.3 Withdrawal Limits: Regular account withdrawal limits may apply and larger wins may be subject to staged payments. VIP tiers may offer increased limits. The operator reserves the right to impose limits for compliance or risk management reasons.

7.4 Account Restrictions: Accounts may be restricted, suspended or closed for reasons including provision of false information, chargebacks, multi‑accounting, bonus abuse, collusion, or attempts to circumvent country or payment restrictions. Restricted accounts may forfeit bonuses and related winnings in accordance with these Terms.

8. Mobile and Technical Features

8.1 App Availability (iOS/Android): The service is primarily accessible via a mobile‑optimized website. Where provided, a lightweight Android application (APK) or iOS web‑wrapper may be available. Mobile apps may support biometric login where device capabilities permit.

8.2 Mobile Browser Optimization: The website uses responsive design principles to provide access to the full casino lobby, promotions and cashier via modern mobile browsers without installation.

8.3 User Experience and Speed on Mobile: The mobile interface is designed for efficient navigation, with streaming quality for live games adjusted to connection speed to reduce lag.

8.4 Process of registration on mobile: Registration on mobile follows the same steps as desktop, including email confirmation and KYC submission where required.

8.5 Interface Design (Modes & Layout): The user interface commonly uses a modern design with clear category tabs and filters; a light/dark mode option may be offered where supported.

8.6 App Store Ratings (if available): Where apps are listed in public app stores, user ratings for comparable offshore casino apps typically vary; any available ratings and reviews should be consulted directly in the store.

9. Security and Fair Play

9.1 SSL & Encryption Standards: Communications between users and the service are protected by TLS/SSL encryption. HTTPS is enforced across the site and reasonable technical safeguards such as web application firewalls and DDoS protections are implemented.

9.2 RNG & Game Fairness (Auditors like eCogra/iTech Labs): Game integrity relies on RNGs and provider certifications. Independent testing and auditing by recognized laboratories are used by game providers to verify fairness.

9.3 Customer Support (Channels, Response Time): Customer support is available through channels including live chat and email. Live chat response aims to be timely; email responses are typically provided within a business‑standard timeframe.

9.4 Support Availability (Hours, Languages): Support is generally available in English and may be provided in additional languages. Exact availability and language support are published by the operator.

9.5 Provably Fair Tools & Transparency: Where provably fair games are offered, verification tools and clear game rules and RTP information are provided to allow players to verify outcome integrity.

10. Responsible Gambling Features

10.1 Tools (Deposit Limits, Time-Outs, Self-Exclusion): The service offers responsible gambling tools including configurable deposit limits, loss limits, session time reminders, temporary time‑outs and self‑exclusion options. Requests to modify or remove responsible gambling settings may be subject to a cooling‑off period.

10.2 Links to Support Organizations: The responsible gambling information provided by the operator references recognized support organizations and encourages players to seek help where gambling causes concern.

10.3 Canada-Specific Standard Notes: Although Canada does not have a single federal regulator for offshore operators, the platform adopts responsible gambling standards aligned with international best practices and North American guidelines, including staff training and marketing controls.

11. Advantages and Disadvantages

11.1 Pros: The service offers a broad game library, CAD‑denominated options, multiple payment choices including cryptocurrencies, and mobile‑optimized access with various promotions and loyalty options.

11.2 Cons: The platform operates under an offshore license rather than a provincial Canadian licence, which may afford different regulatory protections. Withdrawal processing times may vary by method and some services or promotions may be restricted by province or payment provider policies.

11.3 Notable Player Feedback Themes: Common feedback themes for comparable services include appreciation for game variety and ease of registration, and occasional concerns regarding verification delays, payment method restrictions and clarifications in promotion terms. Players are advised to read applicable terms carefully.

12. General Casino Information

12.1 Year Founded: The brand follows patterns typical of emerging operators in the early 2020s. Exact founding year may be published in platform disclosures.

12.2 Operator/Parent Company: The service is managed by an operator licensed to provide online gaming under Curacao licence arrangements and may be one of several brands operated by the same corporate group.

12.3 Supported Languages: English is the primary language of service. Additional languages such as French, Spanish and others may be supported depending on market availability.

12.4 Accepted Countries: The operator targets players in a range of jurisdictions including Canada and selected international markets, subject to local legal restrictions.

12.5 Restricted Countries: Access is restricted in jurisdictions where the operator is prohibited from offering services. Commonly restricted locations include certain jurisdictions such as the United States, the United Kingdom and the Netherlands; access may also be denied by IP or payment restrictions.

12.6 Contact: For queries regarding these Terms or account matters please contact support by email at [email protected].

These Terms form the entire agreement between you and the operator with respect to the subject matter hereof. The operator reserves the right to amend these Terms from time to time; material changes will be communicated in accordance with the operator’s published notification procedures. Continued use of the service following notice of changes constitutes acceptance of the amended Terms.