Responsible gambling

At EraBet Casino we want your time with us to be enjoyable and safe. Gambling should be entertaining, not stressful. If you ever feel your play is becoming a problem, there are clear, practical steps you can take right away. This page explains the tools we offer, how to recognise when to act, and where to find additional support in Canada.

Tools (Deposit Limits, Time-Outs, Self-Exclusion)

We provide a range of tools you can use at any time to control your activity. These are simple to set up and can be adjusted to suit your needs.

Deposit limits — Set daily, weekly, or monthly caps on how much you deposit. These limits take effect immediately and help keep spending predictable.
Loss and wager limits — Limit how much you can lose or wager within a set period to reduce risk of chasing losses.
Session reminders — Receive an alert after a chosen amount of play time so you can take a break and check in with yourself.
Time-outs (cool-off) — A short, temporary pause on your account (for example, 24 hours to 90 days) to step away from play without permanently losing access.
Self-exclusion — A longer-term option that closes access for a set period or indefinitely. We honour these requests seriously and will not allow you to reopen the account during the exclusion.
Account tools — Options to remove saved payment methods, disable bonuses, or reduce stake sizes so you can control impulse decisions.

How to use the tools

Open your account settings and look for the Responsible Gambling section to set or change limits.
If you prefer, contact our support team and we will apply limits, time-outs, or self-exclusion on your behalf.
Changes you make to limits typically apply immediately. Self-exclusion and extended restrictions are applied without delay and are not reversible before the chosen period ends.

Links to Support Organizations

Finding support outside of EraBet Casino can be an important part of recovery and wellbeing. Many people benefit from talking with trained counsellors, joining peer-support groups, or working with financial advisors.

If you want to look for professional help, consider organisations and services that offer:

Confidential phone and online counselling available 24/7 or during extended hours.
Specialist support for gambling-related concerns, including treatment options and peer group meetings.
Financial counselling and debt-advice services to help manage money worries.
Mental health crisis support if you are feeling unsafe or overwhelmed.

When searching for help, use terms such as “gambling support”, “gambling helpline”, “financial counselling”, or “crisis services” along with your province or territory to find local, trusted services and hotlines in your area.

Canada-Specific Standard Notes

Gambling rules and support services vary across Canadian provinces and territories. Here are practical points to keep in mind if you are playing in Canada.

Minimum age and other legal requirements are set by your province or territory. Make sure you meet the local age requirement before you play.
Many provincial health and social service systems offer gambling support, counselling, and self-exclusion tools that are independent of any casino operator.
Help is available in English and French in many regions; ask local services about language options and accessibility.

If you are worried about how gambling is affecting you, consider these immediate steps:

Set a modest deposit limit or temporary time-out right away.
Remove saved payment methods and consider using a third-party blocker or device-level controls to restrict access.
Talk with someone you trust—friends, family, or a counsellor—and be honest about what you’re experiencing.
Contact local support services or a healthcare professional to discuss treatment and practical financial planning.
If you are in immediate danger or feel you might harm yourself, contact emergency services right away.

Warning Signs and Practical Steps

Recognising early signs of risky play helps you act before problems grow. These warning signs do not mean you have a problem, but they are signals to pause and reassess.

Chasing losses or increasing stakes to try to recover money.
Spending more time or money than you intended.
Neglecting work, study, family, or social activities because of gambling.
Feeling restless, irritable, or anxious when trying to cut down.
Using gambling to cope with difficult feelings like stress, boredom, or loneliness.

If you recognise these patterns, try one or more of the following actions:

Immediately set or lower deposit and loss limits, or take a time-out.
Self-exclude for a period while you seek advice or support.
Use free blocking tools or ask a trusted person to help remove access to gambling accounts.
Book a session with a counsellor or financial adviser to create a step-by-step plan.

How EraBet Casino Supports You

We are committed to helping customers play responsibly. Our staff are trained to respond with care and confidentiality when concerns are raised.

Customer support can activate limits, time-outs, or self-exclusion on request.
We can remove promotional offers or reset betting options to lower risk.
Our team will treat requests sensitively and without judgement, and will provide information about practical next steps.

If you would like assistance, contact customer support through your account and request help with responsible gambling tools. We will respond promptly and support your choices.

Keeping It Manageable

Mindful play is about small, sustainable habits. Consider these daily practices to keep gambling fun and controlled:

Decide in advance how much time and money you will use for gambling, and stick to it.
Treat gambling as entertainment, not a way to make money or solve financial problems.
Keep your personal finances separate—avoid using credit or borrowing to gamble.
Take regular breaks and schedule other rewarding activities to maintain balance.

Small changes can make a big difference. If you ever need help, taking that first step to set a limit or talk to someone is a positive move toward healthier play.