Privacy Policy

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what personal data we collect when you use our services, how we use and store that data, the choices you have, and how to contact us. Please read it carefully.

Information We Collect

We collect information that helps us provide, maintain, and improve our services, verify accounts, and comply with legal obligations. The types of information we collect include:

Account and contact details: name, email address, date of birth, and postal address you provide when registering.
Identity and verification information: government-issued identification, proof of address, and other documents submitted for identity verification or compliance checks.
Account activity and usage data: login timestamps, IP addresses, device information, the games and pages you access, and other interaction logs.
Communications: messages between you and our support team, and any communications related to account administration, security, or promotions.
Marketing preferences: your choices about receiving promotional materials and communications from us.
Cookies and tracking data: information collected through cookies and similar technologies to support site functionality and analytics.

How We Use Your Information

We use personal data for clear and limited purposes:

To create and manage your account, provide services, and personalize your experience.
To verify identity and meet legal and regulatory obligations.
To operate, maintain, and improve our platform, including fraud detection and security monitoring.
To respond to your inquiries and provide customer support.
To send administrative messages and, where you consent, marketing communications.
To comply with legal requirements and to protect our rights and the rights of others.

Legal Basis for Processing (for users in the EEA/UK)

When applicable, we rely on one or more of the following legal bases to process your personal data:

Performance of a contract: processing necessary to provide the services you request.
Legal obligation: processing required to comply with laws and regulatory obligations.
Legitimate interests: processing for our legitimate business purposes, such as fraud prevention, security, and improving services, balanced against your rights and interests.
Consent: where you have given clear consent for us to process specific categories of data (for example, marketing communications or certain cookies).

Cookies and Similar Technologies

We use cookies and similar technologies to make the site work, to understand how you use it, and to provide a better experience. Cookies may be essential, performance-related, functional, or used for analytics and marketing.

You can manage cookie preferences through your browser settings or the cookie controls provided on our site. Withdrawing consent for non-essential cookies may affect some features or personalization.

Sharing and Disclosure of Your Information

We do not sell your personal data. We may share information with third parties in limited circumstances:

Service providers and partners who perform services on our behalf (for example, identity verification and technical hosting).
Game providers and platform partners as necessary to deliver services and gameplay features.
Law enforcement, courts, or regulators when required by law or to respond to legal process.
To protect the safety, rights, property, or security of you or others, or to detect, prevent, or address fraud and security issues.

Where we share personal data, we require partners to protect it and use it only for permitted purposes. We use contracts and controls to ensure appropriate safeguards are in place.

International Transfers

Your personal data may be transferred to, and processed in, countries other than the one in which you live. When transfers occur, we apply appropriate safeguards to protect your information in accordance with applicable law, such as contractual protections and security measures.

Data Retention

We retain personal data only as long as necessary for the purpose it was collected, to provide services, to meet legal or regulatory obligations, to resolve disputes, and to enforce our agreements. When data is no longer required, we securely delete or anonymize it.

Your Rights

Depending on where you live, you may have certain rights regarding your personal data. These may include the right to:

Access the personal data we hold about you and receive a copy.
Request correction of inaccurate or incomplete data.
Request deletion of your personal data, subject to legal obligations and our need to retain certain data to meet regulatory or contractual requirements.
Request restriction of processing in certain circumstances.
Object to processing for direct marketing or on grounds relating to your particular situation.
Request portability of certain personal data you have provided to us in a structured, commonly used, and machine-readable format.
Withdraw consent where processing is based on consent.

To exercise these rights, please contact us at [email protected]. We will respond within applicable legal timeframes. You also have the right to lodge a complaint with a supervisory authority if you believe your rights are not being respected.

Security

We take reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration. Measures include encryption of data in transit, access controls, and monitoring systems. No system can be completely secure, so we also encourage you to protect your account by using a strong password and keeping your credentials confidential.

KYC and Verification

To verify identity and meet legal obligations, we may ask you to provide identification documents and proof of address. These documents are used solely for verification and compliance purposes and handled with appropriate care and security.

Children and Minors

Our services are intended for adults only. We do not knowingly collect personal data from children or minors. If we become aware that we have collected information from someone under the applicable minimum age, we will take steps to delete that information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the date of the policy and, where required, notify you. Continued use of our services after changes are posted constitutes acceptance of the revised policy.

Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our handling of your personal data, you can contact us at:

Email: [email protected]